Refund policy

We accept returns within 30 days of delivery.

We do not offer general exchanges. If an item arrives damaged, defective, or incorrect, contact us and we will arrange an appropriate replacement or refund.

To request a return, contact hello@justindeed.ca with your order number before sending anything back. Returned items must be unused, undamaged, and in their original condition.

Custom, commissioned, or personalized items and gift cards are not eligible for return unless they arrive damaged or defective, or applicable consumer law requires otherwise.

Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect. Original shipping charges are non-refundable unless the return is the result of our error.

Once your return is received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method within 10 days. Your bank or payment provider may require additional time to post the refund to your account.

If your order arrives damaged, defective, or incorrect, contact hello@justindeed.ca with your order number and photos of the problem so we can arrange a replacement or refund.

Do not send a return before contacting us. Return instructions and the appropriate return address will be provided when your return is approved.